Terms of Use

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Effective: August 27, 2025
Business: Crema Coffee Repair Service

1) Acceptance

By using this site, booking service, or purchasing products, you agree to these Terms and to our Privacy Policy.

2) Who we serve

Residential and commercial customers in Central Florida (primarily), with product shipping/pickup options as listed on our site.

3) Services & appointments

• Rates: On-site service $90/hr (1-hour minimum). Bench diagnostics (drop-off): $75, credited toward approved repair.
   
• Travel: Jobs over 100 miles round-trip from Winter Springs add a $125 travel fee.
   
• Scheduling: Availability generally 7am–7pm; we may adjust or reschedule for safety, parts, or emergencies.
   
• Cancellations/No-shows: Free cancellation up to 24 hours in advance. Late cancel fee $50; no-show fee $90.
   
• Access: You’re responsible for safe access to the equipment and for water/power readiness.
   

4) Products & orders

• Order acceptance: We may decline or cancel any order (pricing/availability/errors, suspected fraud, etc.).
   
• Pricing/Taxes: Prices are in USD and may change. Applicable taxes are added at checkout.
   
• Shipping/Pickup: Unless stated otherwise, machine prices include shipping within the continental U.S.; local pickup is available by appointment; local delivery/install may be offered for a fee. See our Shipping Policy.
   
• Risk of loss: Title and risk pass to you upon delivery or pickup. Inspect shipments and report damage quickly (per our policy).
   
• Returns: See Returns & Warranty pages for current terms.
   

5) Warranty

• New machines: Covered by the manufacturer’s warranty (typically 1-year parts / 90-days labor; exact terms vary by brand). We assist with diagnosis and parts coordination; unless stated otherwise, our on-site labor is billed at standard rates.
   
• Refurb/Used machines: 90-day shop warranty on parts we replaced during refurbishment; misuse, scale damage, and consumables aren’t covered.
   
• Warranty specifics on product pages/policy pages control if there’s any conflict.
   

6) Customer responsibilities

You confirm that information you provide is accurate; you have authority to place orders/book service; and you’ll comply with local laws, safety rules, and manufacturer instructions.

7) Prohibited uses

No unlawful activity, spamming, scraping, reverse engineering of the site, or attempts to circumvent security.

8) Intellectual property

All site content (text, logos, photos) is owned by us or our licensors. You may not copy or use it without permission, except for normal personal use of the site.

9) Disclaimers

Except where a written warranty explicitly applies, the site and services are provided “as is.” We disclaim implied warranties to the maximum extent permitted by law, including merchantability and fitness for a particular purpose.

10) Limitation of liability

To the fullest extent permitted by law, we’re not liable for indirect, incidental, special, or consequential damages (lost profits, downtime, etc.). Our total liability for any claim related to the site, services, or products is limited to the amount you paid to us in the 12 months before the claim.

11) Indemnity

You agree to indemnify and hold us harmless from claims arising out of your misuse of the site/services, your breach of these Terms, or your violation of law/third-party rights.

12) Third-party links & tools

We’re not responsible for third-party sites, services, or policies (payment processors, analytics, shipping carriers, etc.).

13) Governing law & venue

These Terms are governed by Florida law. Disputes will be resolved in the state or federal courts located in Seminole County, Florida. You consent to that jurisdiction and venue.

14) Changes

We may update these Terms at any time. We’ll post the new effective date. Continued use means you accept the updates.

15) Contact

Questions about these Terms: Service@cremacoffeerepair.com